We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy notice will tell you how we look after your personal data and about your privacy rights. This notice does not form part of any contract. It supplements any other notices and is not intended to override them. We have tried to be brief and clear. We are happy to provide any additional information or explanation.
Who we are:
Data controller, referred to as “we/us/our” Celia Williams
Name of Data Protection Manager Celia Williams
Address Abbey Farm, Abbey Road, Rhuddlan,
Denbighshire LL18 5RL
Telephone 01745 590211/07776 410100
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk) but we would appreciate the chance to deal with your concerns first.
How we collect your personal data:
You may give us data verbally or by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you:
- enter into a contract with us or contact us about doing so;
- contact us about any contract we have with you;
- request information or marketing to be sent to you;
- complete a survey or giving us feedback.
We also collect still images and video footage via our CCTV cameras during your stay or visit to our site. We may also receive personal data about you from third parties, including other customers when they interact with us and (if applicable): when friends or relatives make bookings on your behalf on occasion and will provide your contact details at the time of booking. We will only use your personal data when the law allows us to.
How we may use your data
- To register you with our business
- To perform any contract with you, including:
(a) Managing payments, fees, and charges
(b) Collecting and recovering money owed to us
(c) Addressing any breach
- To manage our relationship with you which will include:
(b) Notifying you about changes to our business which are relevant to you
4. To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
5. To make suggestions and recommendations to you about goods or services that may be of interest to you.
6. Asking you to partake in a: review, prize draw, competition or complete a survey.
7. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
8. To use data analytics to improve our website, products/services, marketing, relationships, and experiences.
9. To monitor and protect the security and health and safety of our business and our customers whilst at the farm (CCTV)
Marketing and Promotion
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. We may then use your personal data to send you marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by contacting our Data Protection Manager.
Visitors to our website
If we want to collect personally identifiable information through our website, we will be up front about this. When someone visits our website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Third party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Disclosure of your personal data
We may share your personal data with third parties to help us run our business or carry out our obligations to you:
- Other companies in our group when necessary for our legitimate interests (performing the contract)
- Service providers for IT and system administration when necessary for our legitimate interests (performing the contract, using your data as we have described in this notice).
- Our professional advisers including lawyers, bankers, auditors and insurers when necessary for our legitimate interests (complying with our legal obligations).
- HM Revenue & Customs, regulators and other authorities when necessary for our legitimate interests (complying with our legal obligations).
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will we use your personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can ask us about the retention periods for different aspects of your personal data by contacting our DPM. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have the right to access the information which we have about you and your right of access can be exercised.